Frequently Asked Questions
Everything you need to know about our Middle-earth collectibles and services.
Do you ship your merchandise internationally?
Yes, we offer worldwide shipping for all Hobbiton Movie Set merchandise. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy for online purchases?
We accept returns within 30 days of receipt. Items must be in their original, unused condition with all packaging intact. Please note that certain limited edition items may have specific return restrictions.
Are the products sold online the same as those in the Shire's Rest Gift Shop?
Most of our exclusive items are available both online and on-site. However, some handcrafted local pieces may be exclusive to our physical gift shop in Matamata, New Zealand.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your parcel's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are your collectibles officially licensed?
Yes, all products sold through the Hobbiton Movie Set official store are 100% licensed and authentic, ensuring the highest quality for fans and collectors.